Booking Queries
Assistance with flight reservations.
Get Help
Find answers to common questions.
Payments
Support for payment issues.
Policies
Clarifications on safety and terms.
Changes
Help with rescheduling or cancellations.
Fast Solutions
Quick help for small adjustments to ensure your experience runs smoothly with minimal hassle.
Date Changes
Request a new date via email with your booking ID. Please include your preferred new date and time, and we’ll confirm availability within 24 hours, ensuring your rescheduling is seamless and convenient.
Name Corrections
Update names by contacting us with proof. Submit a government-issued ID or passport copy matching the correct name, and our team will process the change promptly to reflect your updated details.
Voucher Help
Redeem or check voucher status online. Visit our website’s voucher section, enter your unique voucher code, and track its validity or redeem it directly for your next flight with ease.
Payment Issues
Resolve payment concerns by reaching out with your transaction details. Provide your receipt or payment confirmation, and our support team will investigate and assist you within one business day to ensure a smooth resolution.
Special Requests
Submit special requests like dietary needs or accessibility support by contacting us in advance. Include specific details about your requirements, and we’ll coordinate with the crew to accommodate you comfortably during your flight.
Weather Rules
Important information about flight conditions.
Cancellation
If wind speeds exceed 15 km/h or weather conditions are unsafe, flights will be canceled. Guests are notified at least 2 hours before departure.
Example
For instance, a recent flight was rescheduled due to heavy rain and strong winds, ensuring passenger safety.
Reschedule Easily
Steps to adjust your flight.
- Have your booking ID ready
- Check available dates
- Contact us with preferences
Refund Info
When to expect your money back.
| Request Type | Processing Time |
|---|---|
| Cancellation | 7-10 days |
| Partial Refund | 5-7 days |
Reach Out
We’re here when you need us.
Email: [email protected]
Office Hours: 9 AM - 6 PM IST, Mon-Sat
Send a Query
We’ll get back to you soon.